Shocking to say the least

<p>I enquired regarding the renewal and upgrade of my current contract with Vodacom. The sales consultant was friendly and assisted us in a very professional manner. He explained all the different phones, features and extras. When you want to upgrade, they cannot stop phoning you. The total package I took was more expensive than the current, and service received was great off course. One month later it was like dealing with a total different company.</p> <p>First payment due was 80% more than the agreed instalment, month two was 3 times more. After numerous visits to the store, making Attlee (branch manager) aware of the situation, nobody could supply me with a valid answer for the escalation in premium.</p> <p>The first two months the extra amount on the account was credited. Month three was the same situation, but the amount was different again. After calls to Vodacom Clearwater and the Vodacom call centre I was informed that there is nothing wrong the account and the outstanding amount is correct. Every month my payment is made in full and on time, but I keep being charged additional amounts on my account. 5 months later my payment due is 7 times more than what it should be. By this time Attlee was avoiding me, not returning my calls, making excuses every time I visit the store. He provided me with a number for Matome Mokobane and informed me that he is the compliance officer and will resolve my query. Frustrated that Attlee could not have phoned him, or provided me with his number months ago, I phoned Matome. Explaining my situation now for the countless time, he advised me that he will look into it and phone me back. Not having much faith in his word, as this was send numerous times by Attlee and very rude call centre agents. Later that day Matome did provide feedback and a week later my account was credited and my query resolved. I hope that the owners and managers acknowledge Matome for his work and deal with the rest of the staff mentioned accordingly. I am shocked to think that it took Attlee, his team and the Vodacom call centre agent’s months to do absolutely nothing to resolve something that actually took a week.</p> <p>I will never do any business with Vodacom ever in my life again. If you are looking for a service provider, do not use Vodacom as the service ends once they have you in a signed agreement. Attlee, Vodacom Clearwater and Vodacom call centre staff do not understand the definition of service!</p>