EM
Erika M

1 reviews | Active since Jan 2017

16 Dec 2021, 08:25

Shocking statement after statement of -R3.67

Last month I received a Invoice -R3.67 this contract ended September 2021.

Please read ALL my reviews regarding my unhappiness with this company.

I buy airtime for October use my wifi, for November I buy airtime.

Received a statement that I owe VODACOM R339.75

According to this statement my balance in October was R980.73 payment of R300.00 was made 4 October (CASH) Vodacom then attempted a debit order of R609.80 on 15th October, since June I made cash payments my old bank account is being closed since June this year. Boy oh boy the add R100.88 penalty fee - IF YOU READ MY REVIEWS, IT SAYS CLEARLY THAT MY BANK ACCOUNT WAS CLOSED IN JUNE. Another cash payment was made 18 October R367.61 - all of sudden after a statement of -R3.67 I owe Vodacom R339.75 for what, my phone was not loaded by VODACOM with airtime or data. Like a mention in a few reviews, I DID NOT ACCEPT THE OFFER FOR AIRTIME OR DATA (Quotation) if this amount is for the "upgrade" I will not pay this. I did not agree to this, therefore, according to me, I owe you nothing.

My contract ended September, I keep my number as prepaid - take me to court, send me DEMAND letters, I WILL NOT PAY THIS!!!

0
Replies (2)
Vodacom
Vodacom's reply16 Dec 2021, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EM
Erika M's update17 Dec 2021, 05:27
Reviewer Update
I did NOT agree on the Upgrade. Even ALL my reviews on Hello Peter can proof that. I did NOT sign the Quotation that was send to me, I reply to you Upgrade mail which I will use in Court, that I don't NEED this Upgrade for airtime, data, or that I need the R1000 gift voucher (you can't keep customers, *Dont try to buy loyal customers* I still had to quotations unsigned. I never agree on this UPGRADE, read ALL my reviews, all my mails. I was fed-up with Vodacom. Please do hand me over, we can meet in court, I had all my proof. I did NOT accept the offer for airime. Thank you
Keep the R1000 gift voucher. Why not use it to settle this amount. Records show I AGREE, what??? I never sign the Quation, I spoke to a gentleman, 29 Sept. Again to Indier gentleman, and he promise to lok into this matter, and came back to me, 3 months later, still no call. Please hand me over. I am not to only customer who had enough of you.