MK
Magdalene K
1 reviews | Active since Oct 2024
04 Oct 2024, 20:00
Shocking SHOCKING DISGUSTED
Absolutely pathetic service from agents and mangers. Rude, incorrect advice. WORST COMPANY, SHOCKING I SPENT MY WEEK PHONING TO LET THEM KNOW TO CANCEL THE ORDER BUT WAS **** TOO. THEY THEN TELL ME THAT I SHOULD UNDERSTAND THAT THEY HAVE SALES TO MAKE AND CANNOT CANCEL. I WANT A DIFFERENT PHONE. WORST MISTAKE TO EVEN ATTEMPT TO UPGRADE!!!!!!! I AM A LOYAL CUSTOMER FOR YEARS BUT WILL VE MOVING
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Replies (2)
Vodacom's replyOfficial
06 Oct 2024, 19:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2024, 19:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2024, 12:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note that the order has been cancelled, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2024, 12:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note that the order has been cancelled, as requested. Regards Consumer Website Team
Best regards,