Shocking Sevice from Call centre agents

<p>The Email to Vodacom below should explain everything ::</p> <p>Morning</p> <p> </p> <p>Please could I also add to the below as I’m now at a stage where I cannot deal with Vodacom Client Diservices any longer .</p> <p> </p> <p>Your call centre staff are clearly trained how to block us as clients and push the right buttons to get us to the point of becoming even more annoyed than we already are they basically do not listen and have no interest in assisting us whatsoever and basically we end up in a screaming match and nothing gets resolved , should you dare to ask to be put through to a supervisor they basically have the audacity to ask why as was a recent experience of mine .</p> <p> </p> <p>This has led to me receiving data bills of ridiculous amounts once again after trying to resolve the issue last month after receiving an over R 3000.00 data bill this has never happened before as I have always gone into the Vodacom stores to do my upgrade this time I made the clearly fatal mistake of upgrading online and downgraded the package on my number ********** to a smart s @ R 209.00 / month with 75 anytime minutes 200 MB data and 200 sms I asked the agent clearly ( I suggest you check your recording of my conversation in this regard ) if the bill will exceed the monthly payment of R 209.00 to which her reply was NO that will be your monthly cost . AHHH clearly not no warning sms’ s nothing. Just ridiculous data billing which I only find out when I get my statement .and by then just try getting any form of assistance from you rude and inefficient call centre staff</p> <p> </p> <p>I am seriously disgusted with the service levels afforded to me by Vodacom as I thought was a good customer of yours but clearly you just don’t care as long as I pay my account finished and klaar with me !!!!!!!!</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>Anthony J Clough</p>