SD
Siphiwe D
1 reviews | Active since Jun 2009
07 Sept 2023, 14:45
Shocking Services from Vodapay back office
On the 25th of August, i used my Vodapay to purchase Minutes and only to be told that my line is an open line and cannot receive minutes. Agent informed me that my R109.00 will be credited back to my Wallet. on the 7th of September Vodacom sends a message that service has been closed without crediting my Wallet. Still an agent has no idea what happened to the credit when i enquired about. Pathetic services.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2023, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2023, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2023, 09:40 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team loaded your R80 coupon and R29 to your wallet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team loaded your R80 coupon and R29 to your wallet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2023, 09:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team loaded your R80 coupon and R29 to your wallet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team loaded your R80 coupon and R29 to your wallet.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,