1 reviews | Active since Dec 2023
Shocking Services - Contract Cancellation
In late August, I contacted Vodacom's Contract Cancellation department to terminate my account and was informed that my final payment would be due in September. Despite this confirmation, Vodacom has continued to invoice and debit my account for the past two months.
When I inquired about this issue, a representative named Mohmand acknowledged the error and promised to send me an email confirming the credit. However, I have not received any communication from Vodacom, and my calls to their customer service have been met with either them pretending not to hear me or the call being dropped on my ear on two occasions after being put on hold for 30mins hold twice.
I am appalled by Vodacom's lack of professionalism and disregard for its customers. I followed the proper procedures for canceling my account, yet I am now being **** to and disrespected. This is unacceptable, and I urge Vodacom to rectify this situation immediately.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for taking the time to address my concerns regarding the ongoing billing errors on my account following my contract cancellation in August. I appreciate your acknowledgment of the issue and the steps you have taken to rectify it.
I understand that the credit for the erroneous charges has been processed with reference number ***. I will be monitoring my account and emails closely to ensure that the credit is reflected accurately.
I am disappointed by the initial handling of my cancellation request and the subsequent communication lapses that led to this situation. However, I am encouraged by your willingness to resolve the matter promptly and professionally.
I trust that Vodacom will use this experience as an opportunity to improve its customer service procedures and ensure that future cancellations are handled smoothly and efficiently.
Thank you again for your attention to this matter.
Thank you for taking the time to address my concerns regarding the ongoing billing errors on my account following my contract cancellation in August. I appreciate your acknowledgment of the issue and the steps you have taken to rectify it.
I understand that the credit for the erroneous charges has been processed with reference number ***. I will be monitoring my account and emails closely to ensure that the credit is reflected accurately.
I am disappointed by the initial handling of my cancellation request and the subsequent communication lapses that led to this situation. However, I am encouraged by your willingness to resolve the matter promptly and professionally.
I trust that Vodacom will use this experience as an opportunity to improve its customer service procedures and ensure that future cancellations are handled smoothly and efficiently.
Thank you again for your attention to this matter.