Shocking Service when Upgrading my contract.

Shocking Service when Upgrading my contract. It has been almost a month and still no device.

When upgrading online, I was told I would receive my device the following week. No delivery. I call Vodacom and try to request an update. Clueless call centre agents simply saying "They will get stock on Friday". I will get it the next week. Next week No Delivery. For the 3rd week I call again. I ask this to be escalated and I wait over an hour before getting cut off. No one called back, no follow up. *I have screenshots of this call duration. Next week. Still No delivery. I call back AGAIN. This time going through to a manager who PROMISES me that I will receive it this week. I have an audio recording of this. STILL NO DELIVERY.

Not only no delivery. No updates. No communication. No apologies for the delays.

For a communication company their communication and service is shocking!