RH
Roshan H
1 reviews | Active since Oct 2021
15 Oct 2021, 12:07
Shocking service when doing a cancelation
I am so annoyed with Vodacom. I have been trying for 2 months to cancel a contract. Today was the worst by far. The agent is so pushy i repeated myself 6 times to cancel and he kept insisting that i keep my contract. When i repeated myself for the 6th time he hung up on me. I had been on hold for so long and finally got through only for him to hang up on me.
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Replies (2)
Vodacom's replyOfficial
15 Oct 2021, 14:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2021, 14:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2021, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you have been assisted by the relevent team and a cancellation has been processed successfully. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you have been assisted by the relevent team and a cancellation has been processed successfully. Regards Consumer Website Team
Best regards,