BW
Bruce W
1 reviews | Active since Jun 2017
23 Nov 2020, 17:18
SHOCKING SERVICE VODACOM SHOP VINCENT PARK EAST LONDON
Never Trust vodacom Shop Vincent park. Bought airtime and data from the counter .Well received airtime NO data ....... Not much interest from the "help" desk at the back Told that we must contact vodacom customer care to sort out the issue. Vodacom tell me it's vodacom shop issue , they must sort it out. Manager not really interested in sorting out the problem passed the buck back to sales staff. Who expected me to drive 60km round trip to take them our invoice ??? This is not the first time this store has given poor service but it is definitely the LAST time they will ever see me . It is now 5 hours later and no data....... SHOCKING SERVICE .......... DO NOT SUPPORT THEM
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Replies (1)Vodacom's replyOfficial
24 Nov 2020, 06:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 06:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
