LB
Leon B
1 reviews | Active since Aug 2020
29 Aug 2020, 11:36
Shocking service Vodacom
Vodacom Fibre out of order since 25 August....this creates a major problem for working from home. I have forwarded 3 requests to the CEO but problem still not sorted out. Problem lies with a loose wire at the outside box on the pole. Shocking service. Service consultants keep on saying "your request has not been allocated yet". Twitter request also ignored.
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Vodacom's replyOfficial
29 Aug 2020, 17:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Aug 2020, 17:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team