mM
marshen M

1 reviews | Active since Aug 2013

06 Apr 2021, 13:20

Shocking Service Vodacom

This company does not even deserve a star. I have never been so angry and frustrated by the service I am receiving from vodacom. After a two year contract, I requested in a 30 day period for it to be cancelled but till today I find myself begging for it to be cancelled. They refuse to cancel it or take responsibility ...am so frustrated at the incompetence from a company of Vodacoms stature. I will never open another contract with Vodacom where even the Managers avoid speaking to you and they allow their *********** staff to handle issues. In these tough times you would think they will value their customers and not drain every cent possible out of them.If you ever think of opening a contract with Vodacom - I urge you not too... rather go to another service provider

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2021, 14:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mM
marshen M's update06 Apr 2021, 15:52
Reviewer Update
Hi

I see the incompetence runs up the chain in Vodacom. I expected a call so we could get clarity and transparency.

My contract was till the 29th of March 2021 and not April 2021. I signed for a 24 month contract, not 25 months.

What dont yourll understand...

My frustrations with Vodacom ...is just getting to another level.