SHOCKING SERVICE - VODACOM

I have a billing error that was caused by this service provider, almost a week later still not resolved apart from them hiding behind SR numbers that NOBODY seems to be actioning...let alone my line being suspended due to their mistake. Shame on you guys! Had a bad experience from installing fibre to after sales service to billing issues. As usual, one cannot escalate matter....Waited almost 45mins for another SR number with no luck...clearly customer service means nothing to this company. In my opinion they are in breach of their very own contract!