Shocking service:Vodacom

<p>For teh second time in 6 months, there was sim swap ***** on my data contract. Vodacom were efficient in dealing with the first instance in Janaury 2016. In May 2016 the same thing happend again and I cancelled the contract. For 3 weeks in June 2016 I have been sent from pillar to post at vodacom, the ***** divison telephone just rang without answer. My account was eventually debited in the amount of R9800 on 3rd July 2016 of which R9000 is **********. Eventually, I received some assistance and confirmation that a refund was being processed on the 3rd July 2016. By the 13th July 2016, I have still not been refunded. I called the accounts dept.. they advise that I must sent a written confirmation of why I require a refund(reasons should be known as they processed the refund and three months bank statemnet showing I actually paid the R9800, which they confirmed telephonically that they received and I must still be prepared to wait another 7 to 14 days for payment. I have been on the phone with Vodacomfor the last 6 weeks. Can I please get my refund processed into the account that they debit every month, is that so hard to do. </p>