WB
Wayne B

1 reviews | Active since Mar 2017

11 Apr 2017, 10:50

Shocking Service Vodacom

<p>Ever tried an upgrade with Vodacom well what an absolute joke.....besides once you have entered all your security checks to be told incorrect department?</p> <p>Rate their service after your discusdion as 4 questions all entering 0 and 3 on the one specific question no response???</p> <p>Receive an sms and indicate (no) for my query only for an agent to contact you who has no clue on your discussion???</p> <p>Promised a call from Vodacom yesterday I still await the call....contacted Vodacom oh sorry we have no record of your request.....</p> <p>Time to source a new service provider on all r accounts now???</p>

0
Replies (3)
Vodacom
Vodacom's reply11 Apr 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WB
Wayne B's update13 Apr 2017, 12:08
Reviewer Update

It is amazing " how slow" Vodacom reacts to customer service no follw up call 48 hours later???

WB
Wayne B's update18 Apr 2017, 11:47
Reviewer Update

The saga "continues" a week later no response or a courtesy call to follow up?

In addition a "online" new contract completed on the 12th April for delivery today 18th April (well after following up myself only to be told we have no stock???

What an absolute "joke" Vodacom and well done to the professionalism once again???