Shocking Service Vodacom

Deserve Zero rating. Vodacom shocking - cannot even honour their assurance that my insurance issue has been dealt with and that I would be refunded within 30 days for their ongoing error. Barbara Kutumela undertook in writing that it would be done within 30 days from 5 April 2022 and that proof of payment would be mailed by herself to me. This was on 7 April 2022. On 5th May I sent a mail to Barabara querying the refund. Sadly this email remains unanswered and unopened despite proof of delivery. Just more evidence of poor customer service and more reason not to renew any contracts with Vodacom. Quick to take customers money.......slow to resolve your mess!!!