Shocking Service!!! Very disappointed!!!

I have handed in my iPhone 6 for screen repair and have now been waiting 11 WORKING DAYS and not 5-7 as promised.<br> Firstly the Vodacom Consultant loses my husband's number to keep me in the loop because I cannot use my currant simcard because I don't have a phone!!! Secondly...when I went back to Vodacom, the guy asked me weather I received an sms to notify me about my phone's repair etc.....Really??? I DON'T HAVE A PHONE!!! Thirdly, I was there on Wednesday last week, demanded an update as to how far the repair center is with my phone (really how long can a cracked screen take to repair). He phoned the repair center...which was off line...What's new??? then promised to give me an update...which surprisingly....he never did!! <br> Fourthly, just got off the phone with Vodacom (I phoned) they will send me a quote!!!REALLY ??? AFTER 11 DAYS!! ONLY a quote!!???He doesn't even know how the Freaking process works?? Please up-skill your staff!! AND now I have to contact THEIR insurance company to put in my claim...What are you paying your staff to do?? Appoint someone to do it!!!! I wonder how long this process will take!!! I am REALLY ****ED OFF WITH VODACOM!