Shocking service & *****ulent billing

Item: Vodacom
Rating: 1
Author: warren A

After 3 months of trying to do an upgrade, they eventually deliver my upgrade with a refurbed router!! I have been querying an overcharge on my account for 3 months, and yesterday I speak to an *********** person in the account department call centre, that didn’t know what they were doing!!

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Replies (1)

Vodacom's replyOfficial

11 Feb 2025, 12:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Feb 2025, 12:04

Official