Shocking service to resolve connectivity issue - home wifi

I have not had fibre for more than 3 days. I called Vodacom, logged a query SR ***; I am being given the run around with nothing being done to resolve my problem. All im told is that i will be contacted between 24-48 hours. 48 hours has come and gone but still nothing. Mean while i am paying for a service that im not getting and have to buy data in order to be able to work. Shocking service from Vodacom!! I am unclear why a tech consultant cant come to my house and fix the problem!!