Shocking Service to Loyal Customer- yet again!

I have had a Vodacom contract for about 20 years now, and the time has again come to renew/upgrade my contract. I have twice in recent weeks app**** online for the "U Choose More Data 2GB." Each time I have been e-mailed a reference number (QA2MB0 andF1Q7Q5), along with the promise that within 24 hours I will be contacted by an agent to complete the deal. No calls -- No nothing (the same thing happened to me two years ago)! Today I get an SMS saying my contract will expire, and I should upgrade online. Ja, right! So I phone, and after a VERY long wait with a repetitive, irritating message urging me not to forget to rate my service after the call I finally get through to someone - who then tells me that the Samsung Gear watches that are supposed to come with the upgrade aren't in stock but I can have a useless 3D goggle thingie. Waste of time waste of effort - and the Vodacom shop in our local mall is a joke - so after 20 years I guess it's goodbye Vodacom hello Cell C!