Shocking Service - Terrible Terrible Terrible!!

<p>On 2016/05/04 I completed my upgrade process, and it was confirmed that I will be receiving a Samsung Galaxy J5 Gold on a uChoose More Data 2GB</p> <p>2016/06/07 I contacted the Upgrade department, requesting the status as I, to this day, have not yet received my handset – only to be told that the J5 has been discontinued and that I must choose another phone and that no other Gold phones were available for me to choose from.</p> <p>I then spoke to the Team lead of the Upgrade department, Portia who advised that she will escalate my issue and that she would phone me before close of business 2016/06/07. 2016/06/08 I had to again phone the upgrades department to follow up on my query. Portia however was not in that day and I spoke to her manager Masilo.</p> <p> He also advise that I just had to choose another handset</p> <p> On 2016/06/09 the upgrades department contacted me, after I logged a compliant via email to ********** co.za on 2016/06/09, where they tried to offer other packages, but none that met my requiements as I wish to have a gold phone on a package that suits me</p> <p>I believe that I don’t have to be punished for waiting patiently before following up on the delivery of my handset (because on the website it states it’s a popular phone and that delays in delivery can be expected). I also believe that had someone communicate in time, more options would have been available for me to choose from. </p> <p>I know there are many handsets to choose from, however I selected the J5 because it was Gold, and I really don’t want to settle for a handset that is black or white. The Huawei G8 comes in a Mystic Champaign, and its actually a phone that was available, last week, and that could have be delivered to me without any issues, however should I wish to take that phone I would have to pay an additional amount.</p> <p> This to me is not acceptable, as I was not a fault and I should not have to take something that Vodacom is ‘forcing down my through’- because they slipped up, and should be able to get what I would like to have – I honestly don’t feel that I should get the short end of the stick here, as Im not demanding the latest and greatest phone, I just want something that I would like.</p> <p>I have since 2016/06/09 not heard anything from Vodacom, I followed up on 2016/06/14, with no response, and I again on 2016/06/17 sent an email requesting a status update...</p> <p>Im also now since 2016/06/01 paying for a device that I dont even have, or for that matter isn't available in the whole of South Africa??</p>