Shocking service. Stay Away

Shocking Service. Vodacom called me offering an LTE router, I was advised that my area has great coverage and ill get quick download/upload speeds. The best I was able to get was 18mbs. The salesman that called said I have 14 days to return the router if I'm not happy and I just need to simply return to any Vodacom store to do the return - this was not true. I was turned down by 2 Vodacom stores due to this being an online deal and not a contract that was signed in a store. I called Vodacom online and a consultant said they will collect the router and he canceled the contract. 2 weeks later I called back because the router had not been collected and was told that NOTHING HAD been done to the contract and they now can no longer cancel the contract due to it being a month later. I asked for the recordings of the phone call and was told I will be contacted within 72 business hours BUT STILL NOTHING.