SA
Shan A
1 reviews | Active since Nov 2021
27 Nov 2021, 12:31
Shocking service Somerset Mall
Vodacom Somerset West made an error on my new cell phone contract. I have been waiting in the store for over 1 hour for the supervisor to attend to me. Absolutely no concept of customer service. I think she is hoping that I will leave and she won’t have to deal with me, but when they overcharge you by R600 per month you have no choice but to wait.
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Vodacom's replyOfficial
27 Nov 2021, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team