Shocking service shame on you Vodacom

Well what can I say for a company with a brand that doesn’t care or stick to what they say I have received the worst service from the complaints department of Vodacom and them never sticking to there word or doing what they paid for and this is the highest level you can go within Vodacom There so call Ceo customer complaints department Well that’s a joke I dealt with from the head of that department to multiple menders of that department to sort out my problem with my billing and my service at home The head never takes your calls anymore not takes clients serious The staff promises to come back to you that never happens This has been going on for 11 months How do you explain this from this kind of company I could post each name from manager to team leader but I don’t believe that’s ethical but I’m at the end of my wits end I have even gone to there offices and refused to leave without this been sorted but this to just gets brushed off I have references numbers coming out my ear but not one action Unfortunately as a consumer what choices do you have other than move to another service provider