Shocking service Saga continues with Vodacom

<p>I booked my phone in for a damage report on Tuesday the 10th May and was told the maximum turn around time woudl be 7 days as in this day in age, no one can really be without a phone. Today is the 13th day with NO commication whatsoever. I posted a complaint on the 20th on Hello Peter and recieved a response saying Vodacom will contact me immediately and still nothing which is not surprising as clearly Vodacom is not in service game whatsoever. I tried calling the number attached to the response which directed me to Kimberley branch and they couldnt pick my details up at all! Where do i go to next. Life is too hard to complain all the time, i dont need a fight, i just need service and to get my phone back and never contact Vodacom ever again. Please can someone help me. its not like i can even go elsewhere as you people have my phone!!!!!!</p>