MM
Magda M
1 reviews | Active since Nov 2022
17 Dec 2024, 10:49
Shocking Service rom VODACOM Fibre
We have been without Vodacom Fibre in our home since Saturday morning, 3:00am, 14 December. We immediately reported it to the service desk. It is now Tuesday 17 December 10:43 and we have had no communication from anyone. We phone every day to find out what is going on. We work from home and have spent R500 data already to keep our business going. The irony is that if you are two days late with payment, they will cut you off. We have been without Vodacom Fiber for 96 hours now and no one has any interest in assisting us. This is shocking service. We would NEVER recommend VODACOM Fibre. We have been forced in our Estate to go with them, and it is unacceptable how they treat their clients.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Dec 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Magda M's updateReviewer Update
18 Dec 2024, 11:35Thanks Team but i just got a message saying my call has been closed without ny issue being resolved. Shocking!
MM
Magda M's update18 Dec 2024, 11:35
Reviewer Update
Thanks Team but i just got a message saying my call has been closed without ny issue being resolved. Shocking!
MM
Magda M's updateReviewer Update
20 Dec 2024, 06:50"132 hour Fibre Line down with waiting for Repair and Lack of Communication"I would rate Vodacom with a zero if possible. Our fibre line has been down since around 3am on Saturday 14/12/24. The issue was reported to Vodacom, and after some troubleshooting over the phone, we were told a technician would need to be sent out. Since then, we have made numerous calls, speaking to what feels like everyone in the call centre, repeatedly explaining the urgency of the situation—since we work from home and our the solar system and other vital services depend on the Wi-Fi.
Yesterday, 20/12/24, (120 hours - with a so called 24 to 48 hour turn around time claimed by vodacom) we were informed that the issue had been assigned to a technician, by who would be at our house at 2pm to fix the issue. However, as of today 20/12/24 there has been no contact made or any progress. We spent the entire day calling Vodacom, asking the technician to reach out to me, but was repeatedly told by frontline staff that they couldn't get in touch with the back office. Apparently, they have no direct contact number and can only communicate through their system. They insisted that the issue had been escalated, but no technician has reached out. Surely Vodacom must be held accountable for not delivering a service to their clients. There are muliple messages similar to mine on hello peter. Vodacom please contact me and resolve this issue!
Yesterday, 20/12/24, (120 hours - with a so called 24 to 48 hour turn around time claimed by vodacom) we were informed that the issue had been assigned to a technician, by who would be at our house at 2pm to fix the issue. However, as of today 20/12/24 there has been no contact made or any progress. We spent the entire day calling Vodacom, asking the technician to reach out to me, but was repeatedly told by frontline staff that they couldn't get in touch with the back office. Apparently, they have no direct contact number and can only communicate through their system. They insisted that the issue had been escalated, but no technician has reached out. Surely Vodacom must be held accountable for not delivering a service to their clients. There are muliple messages similar to mine on hello peter. Vodacom please contact me and resolve this issue!
MM
Magda M's update20 Dec 2024, 06:50
Reviewer Update
"132 hour Fibre Line down with waiting for Repair and Lack of Communication"I would rate Vodacom with a zero if possible. Our fibre line has been down since around 3am on Saturday 14/12/24. The issue was reported to Vodacom, and after some troubleshooting over the phone, we were told a technician would need to be sent out. Since then, we have made numerous calls, speaking to what feels like everyone in the call centre, repeatedly explaining the urgency of the situation—since we work from home and our the solar system and other vital services depend on the Wi-Fi.
Yesterday, 20/12/24, (120 hours - with a so called 24 to 48 hour turn around time claimed by vodacom) we were informed that the issue had been assigned to a technician, by who would be at our house at 2pm to fix the issue. However, as of today 20/12/24 there has been no contact made or any progress. We spent the entire day calling Vodacom, asking the technician to reach out to me, but was repeatedly told by frontline staff that they couldn't get in touch with the back office. Apparently, they have no direct contact number and can only communicate through their system. They insisted that the issue had been escalated, but no technician has reached out. Surely Vodacom must be held accountable for not delivering a service to their clients. There are muliple messages similar to mine on hello peter. Vodacom please contact me and resolve this issue!
Yesterday, 20/12/24, (120 hours - with a so called 24 to 48 hour turn around time claimed by vodacom) we were informed that the issue had been assigned to a technician, by who would be at our house at 2pm to fix the issue. However, as of today 20/12/24 there has been no contact made or any progress. We spent the entire day calling Vodacom, asking the technician to reach out to me, but was repeatedly told by frontline staff that they couldn't get in touch with the back office. Apparently, they have no direct contact number and can only communicate through their system. They insisted that the issue had been escalated, but no technician has reached out. Surely Vodacom must be held accountable for not delivering a service to their clients. There are muliple messages similar to mine on hello peter. Vodacom please contact me and resolve this issue!
MM
Magda M's updateReviewer Update
20 Dec 2024, 10:23After 6 days of no WiFi. Our connection is restored. Tool the gentlemen 5 min to restore the connection. Why do we always have to the extreme route to get service in our country.
MM
Magda M's update20 Dec 2024, 10:23
Reviewer Update
After 6 days of no WiFi. Our connection is restored. Tool the gentlemen 5 min to restore the connection. Why do we always have to the extreme route to get service in our country.