1 reviews | Active since May 2011
Shocking Service - Red Priority Queuing is a Lie
<p>On Monday 8th May I app**** for a Red Business contract. I still have not got it.</p> <p> </p> <p>I handed in all the requested documents on the 8th and was told my contract was awaiting approval.</p> <p> </p> <p>9 days later, when I followed up to see how my application was doing, I was told that I need to sign a surity form. This was sent to me on the 17th and I returned it on the 18th.</p> <p> </p> <p>I was then told that I need to send through a company letterhead with a request for the package I wanted. I was able to do this a week later on the 25th.</p> <p> </p> <p>After following up once again, I was told that I now need to sign another blank form because I am the only director. This form was called "filing copy". I don't know what I signed for. This was done.</p> <p> </p> <p>Then I visited the store to try get things sorted face to face. I was told I should have a response in 1 to 4 hours and that things would be sorted that day. No phone call even after follow up email.</p> <p><br />I called the next morning to follow up and the systems were down. I was promised a call in next 2 hours. No call. After another follow up call 3 hours later, I was then told that it was being worked on.</p> <p> </p> <p>After that I get a call saying that my application is declined. After a month of effort that is the response! Which I truly don't understand given my annual earnings and assets!</p> <p> </p> <p>What is going on Vodacom. Where is the Red priority that you promise. Or do you just want me to keep my contract with Cell C.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
