JE
Jonathan E

1 reviews | Active since May 2011

28 May 2017, 12:48

Shocking Service - Red Priority Queuing is a Lie

<p>On Monday 8th May I app**** for a Red Business contract. I still have not got it.</p> <p> </p> <p>I handed in all the requested documents on the 8th and was told my contract was awaiting approval.</p> <p> </p> <p>9 days later, when I followed up to see how my application was doing, I was told that I need to sign a surity form. This was sent to me on the 17th and I returned it on the 18th.</p> <p> </p> <p>I was then told that I need to send through a company letterhead with a request for the package I wanted. I was able to do this a week later on the 25th.</p> <p> </p> <p>After following up once again, I was told that I now need to sign another blank form because I am the only director. This form was called "filing copy". I don't know what I signed for. This was done.</p> <p> </p> <p>Then I visited the store to try get things sorted face to face. I was told I should have a response in 1 to 4 hours and that things would be sorted that day. No phone call even after follow up email.</p> <p><br />I called the next morning to follow up and the systems were down. I was promised a call in next 2 hours. No call. After another follow up call 3 hours later, I was then told that it was being worked on.</p> <p> </p> <p>After that I get a call saying that my application is declined. After a month of effort that is the response! Which I truly don't understand given my annual earnings and assets!</p> <p> </p> <p>What is going on Vodacom. Where is the Red priority that you promise. Or do you just want me to keep my contract with Cell C.</p>

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Replies (2)
Vodacom
Vodacom's reply29 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 09:40
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team