Shocking service recieved at Vodacom Kollonade next to Game.

<p>I was informed that I qualify for an upgrade and upon visiting the store I accepted a CAT phone but experienced problem with it. Took the phone back and was informed by the consultant that the Vodacom technician can't fix the phone so I need to choose another phone which I did. I accepted the Samsung Galaxy S8 but was not given all the accessories as was shown to me by another consultant who informed me that the package I am on I qualify for the cordless charger which I did not recieve.</p> <p>Visiting the store again to request the charger they refuse to give it and strong words were exchanged but still no charger. Recovering funds from my account does not seem to be a problem but when it involves service delivery there is a gigantic problem. I have called and reported it but up to now still no feedback. Both consultants are based in the same office so how is it that one say's you qualify and the other uses the CAT as an excuse.</p>