Shocking service received for upgrade!

I upgraded 2 of my contract numbers at the end of October and to date, my upgrade has not been effected.

I have made numerous phone calls in both November and December with a whole lot of promises and no action from the upgrade division! I am extremely frustrated!! Firstly , I am paying more than my upgrade would be and secondly the benefits on the upgrade is more than what I currently have so in essence I am in a lose/lose situation and no one at Vodacom is taking my problem seriously. I have been a loyal Vodacom customer for more than 10 years!!!

I have been pushed from pillar to post with promises of sorting out my issues but to date not even one consultant has even called me back after promising me they would.

I do not want to cancel the upgrade and restart the process as the price has increased by more than R50 p/m and it is not my fault that somebody at Vodacom did not do their work properly.

Sort this out Vodacom or you are losing a very valuable customer!!!!