Shocking Service RE Service Request for Relocation Requests.

My husband logged a service request (that in itself was a mission) on 11 July 2019 to relocate our fibre services to our new residential address. Vodacom is active in the area. We were advised that the standard turn around time is 30 days, lengthy, but what can we do about that, nothing but wait. And wait. And wait. I followed up on 25 July and a lovely call center agent Cassandra tried her best to help us speed it along. No call from an relocation agent was received. I followed up yesterday, the agent, Niel, was passive aggressive and it seems like all he did was pop through an email saying that I was irate (go figure! 31 days later and no service delivery). Today, I am on hold for 14 minutes at the time of writing this review with Sibusiso, who seems lovely, trying to get some answers for me, that Niel could not be bothered about. I want to know when I can expect my fibre to activated.