Shocking service - pathetic customer service

I would like to express my utter disappointment with Vodacom, after being a customer for +20 years. Thinking back over the past years – with all the problems and issues we had, I think I just now got to the point, where I have lost all trust and respect for Vodacom. You are definitely not a preferred service provider for me anymore.

No customer service within your company. The staff / consultants have no interest in dealing / sorting problems out, and expect the next person to do so. Empty promises from the one phone call after the other. No respect for the customer either.

To the result, I keep phoning back, to find out what is going on with my application for upgrade / or then cancellation, just to be informed by your system that my number has been blocked because I am a constant complainer. (I wonder why and how many times I have to phone to get my query resolved – as you guys do NOT phone back clients).

Up to today – 10 days later, and still waiting for manager to call me back.

But if this is how Vodacom treats their loyal customers, then I think it is time to re-consider my service provider. Every 2 years when I want to upgrade my phone for a newer phone, my status is an issue. It seems you can never get it fixed. Just strange, when I upgrade some of the other lines – the upgrades are never an issue. So why is it sometimes an issue and other times, its not? Sending me from point A to Z – 8 consultants further, and still no upgrade possible,. But also – you do not want to cancel my contract, because my account (10 lines) is important? So I don’t understand. Not one month – have I missed my payment (yes – once or twice it was late with maybe 2 days, due to miscommunication re date change of debit order.)

And the shocking part is – all the calls I made – when I follow up on it – there is no record of it, then I wonder what the consultants did when I talked to them – listen to the calls, but no notes on the system? Also – you claimed that all calls are recorded, but when I asked about it, it is not available?

I am sick of empty apologies – as the issue still does not get resolve.