MH
Morne H
1 reviews | Active since Mar 2019
15 Mar 2019, 09:40
Shocking service , ordered online but dont get my phone or feedback
Vodacom online service is seriously shocking. I Placed an online order for a new phone, and paid in full on 8 March19. A week later the delivery status still reflects awaiting dispatch. According to Vodacom T & C delivery will takes 3 to 4 days. I’ve phoned the support line now 4 times and I’ve sent 3 Emails to their admin team, but with no success.
The Support line tell me they can’t help me as I need to get in contact to the admin team via email as that team do not have a contact number. What nonsense. The Admin team don’t bother to respond to my emails. Can I please get my phone I ordered and paid for!
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Replies (2)
Vodacom's replyOfficial
15 Mar 2019, 11:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 14:04Dear Morne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Online Team on ***4 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Online Team on ***4 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 14:04
Official
Dear Morne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Online Team on ***4 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Online Team on ***4 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team