1 reviews | Active since Jan 2017
SHocking Service, No Feedback, No Delivery, Typical salesman, quick to sell but no after sales service!
<p>I have been a vodacom customer for 15+ years and i have never changed from network but the absolutely shocking service and no feedback that i have received up until today is urging me to make a move. I actually have two unresolved issues with vodacom that is costing me thousands and that i am expecting full refund as well as compensation for time, money and health wasted on these issues(+compounded interest at a rate solely at my discretion). </p> <p>Problem 1</p> <p>A router was sold to me for the extra data. After confirming with the salesman that i want the data on my existing sim card and he confirming it to be so i accepted the offer. After receiving the router i found out this is not the case and the data is on another sim card making it useless for me. I informed vodacom in Sdep/Oct already of this issue and they were going to send a courier to collect ... well said courier must be coming with the a wagon(ossewa). Just to inform you all moneys subtracted from my account for this unapproved and unauthorised will be charged for at a interest and lending rate that is solely at my discretion. </p> <p>Problem 2</p> <p>I was due an upgrade and called into Vodacom to order my new phone during Nov. After confirming the stock availability in the required colour and size i placed the order and they said delivery was between 3-5 working days. Phoned after about 2 weeks and was informed there was no misteriously no stock. I asked that a floor manager or senior manager call me back as i expected to be compensated for the inconvenience and extra expenses i had to pay to fix my existing iphone screen. This said iphone is also getting warm and might be exposing me to all sorts of harmfull radiation etc. I hereby verbally inform Vodacom that should i have any future health problems that can in the slightest way be tied in this case or any other previous study/case, i will be seeking compensation! To date also no phone call from senior manager or phone received. Dont know where the call is being relayed from... Maybe pluto or possibly even out of our solar system? and the phone maybe on the voyager/spaceship looking for this anomaly!</p> <p>I reserve all my rights to take action in the appropriate manner should it be required.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that we have escalated the matter to our Sales Department for further investigation and assistance.
Regards,
Vodacom Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that we have escalated the matter to our Sales Department for further investigation and assistance.
Regards,
Vodacom Consumer Website Team
We have received feedback from our Sales Department. The equipment was collected and returned to our warehouse.
The contract was cancelled and the necessary credits passed on your Vodacom account.
Regards,
Vodacom Consumer Website Team
We have received feedback from our Sales Department. The equipment was collected and returned to our warehouse.
The contract was cancelled and the necessary credits passed on your Vodacom account.
Regards,
Vodacom Consumer Website Team
You collected the router that is my issue wrt to problem 1. Yet again nobody from vodacom has made any contact with me. The driver had a phone number that wasnt mine and i have had the same vodacom number for 15+ years, so just another shocking error.
I dissagree vehemently that the necessary credits were passed. Please inform me as to what interest rate was used in determining the credit passed as I explecitly informed you that the interest rate, of your *******, not approved or authorised subtractions(read *****ing) from my account, was to be solely at my discretion. I find it miraculous that you could determine the credit and damages due to the amalgamation of errors on your side without having contacted me at all!!! I had to purchase data at inflated fees this whole time that would not have been the case if i received what was sold to me!
If these items is not given the required attention and seriousness and resolved to my satisfaction i will be taking it to the ombudsman, and more importantly i will make sure it goes viral as no loyal customer should be treated with this amount of disrespect and disregard!
I reserve all my rights wrt this or any other matter.
You collected the router that is my issue wrt to problem 1. Yet again nobody from vodacom has made any contact with me. The driver had a phone number that wasnt mine and i have had the same vodacom number for 15+ years, so just another shocking error.
I dissagree vehemently that the necessary credits were passed. Please inform me as to what interest rate was used in determining the credit passed as I explecitly informed you that the interest rate, of your *******, not approved or authorised subtractions(read *****ing) from my account, was to be solely at my discretion. I find it miraculous that you could determine the credit and damages due to the amalgamation of errors on your side without having contacted me at all!!! I had to purchase data at inflated fees this whole time that would not have been the case if i received what was sold to me!
If these items is not given the required attention and seriousness and resolved to my satisfaction i will be taking it to the ombudsman, and more importantly i will make sure it goes viral as no loyal customer should be treated with this amount of disrespect and disregard!
I reserve all my rights wrt this or any other matter.
I am forwarding this complaint and complete lack of feedback to your CEO if this issue is not handeled in an appropriate matter by Friday! I know you people by name that is in charge of handling this department for Vodacom.
I am forwarding this complaint and complete lack of feedback to your CEO if this issue is not handeled in an appropriate matter by Friday! I know you people by name that is in charge of handling this department for Vodacom.