Shocking Service - maybe downgrade to junk status??

<p>I did an upgrade for two contracts on the 10 April.</p> <p>I received the one unit within a reasonable amount of time. The unit requested on my other number was apparently out of stock so I opted to change the unit.</p> <p>Calls to date to the upgrades team are as follows:</p> <p>18/4, 19/4, 20/4, 21/4, 24/4, 25/4, 3/5 twice, 4/5, 5/5 and 8/5 twice.</p> <p>Each time I called to confirm my unit was changed it was said that it had been only to discover after I got the confirmation, that the unit had NEVER been changed and that it had been dispatched for delivery. I subsequently told my reception on the 2nd time of delivery to send the unit back to Vodacom. I eventually insisted on speaking to a team leader on the 21st who gave me his personal guarantee that he would follow up and would get back to me himself. To my surprise, NO call - Mpho was the team leader.</p> <p>The original unit was received by the warehouse on the 2/5 and again to my surprise, the unit is still NOT changed.</p> <p> </p> <p>So I ask you Vodacom, is my business not important enough to change a unit. Your staff are very friendly and really make your customer feel valued, however, every one of the consultants spin me a different story. How are you training your staff if they use the same systems but are all seeing something different?</p> <p> </p> <p>This level of service is seriously unacceptable. I am a loyal customer but my faith in your organisation is beyond a zero. </p> <p> </p> <p>Maybe your competition will appreciate my business and provide me with the service I deserve as a paying customer!</p> <p> </p> <p> </p>