PB
Paul B

1 reviews | Active since Aug 2016

23 Aug 2016, 05:03

Shocking Service: Massive Charges

<p>Vodacom is, without a doubt, the worst cellular company in South Africa. The network is okay, however they simply rack up charges against you without any consideration or care for the customer.</p> <p> </p> <p>I had to cancel my credit card as they simply charged my card, notwithstanding that I had made several complaints and asked them to review the statement. Their response is always pay now and we can discuss it later (which ultimately never happens).</p> <p> </p> <p>They are not customer centric at all; just abuse their position and lay charges upon charges.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 05:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,