Shocking Service! Lie after Lie

I Took my iphone6 in repairs on the 2015/10/31 and I have still today have not had my phone fixed I've sent up and down and been misled and **** to by the service agents Itumeleng and Onkabestse. I brought in my phone because the speaker and Microphone were faulty and was told it would generally take up to 10 working days and its 26days later I still haven't got phone and instead have been **** to countless times. I first called the Vodashop on the 5 of Nov and was told that the phone was taken to Midrand Vodaworld for repairs there. and I called the vodashop around the 11 of Nov and I was told that find my iPhone was active and my phone and my phone could not be fixed. and I had to call to find out about this. I spoke to Itumeleng who asked for my icloud details so they could deactivated my icloud remotely and got a email from apple confirming thiswas done. I visted the shop again and I was told that the phone still at Vodaworld and find myiPhone was still active. I was shocked that this is the case because I've spoken to Itumeleng and still today getting stories. I am a contract holder with Vodacom and don'texpect this **** service from the provider and its Micky mouse outlet.