Shocking service levels from vodacom fibre

My Vodacom wi-fi went down 5 days ago and despite repeated attempts to get Vodacom to assist me, I get constantly stalled with sullen comments that it has been referred to their support division and there is nothing that they can do. I run my business from home and cannot function without wi-fi! Absolutely unacceptable to have to wait so long and still not getting any feedback! Shocking service levels