Shocking Service Levels

Received SMS to say account could not be collected. Credit Card probably expired, but no contact from Vodacom to update details. Phoned call centre. Opted to be verified by entering ID. Got through to agent who requested ID again, so why request entry before? Agent asked me to to hold. After 2 minutes the call was dropped, i.e. I was routed back to beginning of queue. Tried online approach. System didn't want to recognise my password. After many unsuccessful attempts, I elected \forgot my password\". System wants to verify me by sending SMS with code. I entered the code, the system then said, \"Sorry we have a technical problem and are attending to it\". I called the call center again. This time I opted for a callback (why did the first agent not call me back when he realised the call was lost?). The callback was confirmed. 45 minutes later I still have not heard. I suppose they expect me to sit waiting for their call. I provided them with a landline to call, because for the last 7 years I have been unable to use my cellphone reliably in the middle of Cape Town. 7 years ago Vodacom engineers confirmed the problem and did nothing about it. DISGUSTING SERVICE AND ATTITUDE."