Shocking service (if you could call it that)

I was advised on Friday 24th April that I needed to pay R979.80 in order to reinstate my fibre line which had been cut off without due warning on Thursday evening 23 April.

Off I went to pay it on Friday morning in order to get up and running again. At no point whilst at the Vodacom shop, was I told not to pay as I would still be double debited and now I have been double debited AND I PAID R979.80 ALREADY.

What kind of business is Vodacom running where one department doesn't know what the other is supposed to be doing. When I called the accounts department they said I must cancel my debit order on my banking app. Are they insane? First of all there is no such facility and second of all it was implemented by them so how can I cancel it? Kindly urgently reimburse me R929.44 which was still charged to me even though I had paid to reinstate my line.