Shocking Service! Great Non-Service!

There should be a minus star rating!! Account was closed, contract cancelled and all payments (including penalties) paid on 14/3/20. Lo and behold! Debit order goes through on 31/3/20. I am reasonable so possible error understood......NOT! However, that is only the beginning. Try calling Vodacom: Cancellations *** - Enter cell number, get message "not for pre-paid services." IT IS NOT PREPAID!!!! Customer "Care" (read military intelligence) - After 18minutes 37 seconds finally a "consultant." Asks name, give it and immediately get cut off!!!!!! Now trying again! I can appreciate fewer staff during the lock-down but this level of "service" is the norm for Vodacom. If they improved their efficiencies i.e. closed the account and cancelled the debit order (simple enough!) they would not have "high call volumes." However, consumers are not idiots - you are! By placing consumers on hold and using our airtime, you are increasing your revenues! P.S. Still holding on! 19 minutes 23 seconds and counting.....