Shocking Service given by your support agents

If I could rate lower than 1 star I would

The service received from your support desk is dismal at best

We logged a call on a Wednesday 1/20/2021 3:19 PM ref sr*** I was told communication would come in 24 to 48 hours this was never done

On Monday the 25th of January a technician came to the house to check and said all hardware seems fine but when the network drops again I should run a speed test and a ping test and forward him the result. This was done the same evening which he forwarded to Vodacom

I called your support desk again on Monday the 8th of February and was told the case was closed saying there is nothing wrong when there is definitely a problem

I was given a new reference number SR*** and told someone would call me back on the same day this again was not done

During this pandemic remote work has become a norm and having an internet connection that drops intermittently (sometimes during meetings) is making working from home almost impossible and frustrating.

As a large telecommunications network who are supposed to be leaders in the field the communication and urgency given to your clients is truly shocking we as customers understand that there is an SLA for cases logged but I don't believe it is asking for a lot to just receive some sort of communications about the status of our cases.

If this issue can not be resolved I will need to look at a new service provider for the fiber connection and just purely due to this incident will have to look at a different service provider for my mobile devices and 3g cards used

SORT OUT YOUR HOUSE BEFORE TAKING OUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!