Shocking service from Vodocom and Vumatel

I have phoned Vodocom for 8 consecutive days now as my fiber is not working . Every day I get told by the call centre that they ‘ have logged a ticket’ 3 tickets have been logged in 8 days. They then tell me that it has been escalated to the next section. I have spoken the the call centre managers explaining the problems with promise they will call back but nothing. Between Vodacom’s poor service and the service provider Vumatel it is shocking that 8 days in and I have had no one attend to my complaint. Vodocoms after sales assistance is shocking. This is not the first problem that I have had with then. They for months were charging me for 2 fiber lines before I could get that rectified aswell just to name another.