Shocking service from Vodacom's on line contract department

My husband and I, both now retired, are trying to port a mobile number from Cell C to Vodacom and enter a 24 month contract and obtain a handset, on line, that Vodacom claims to be super fast and efficient!! The contract is not a large one, and the handset is not top of the range (maybe this is the problem) We requested the the contract be opened on my account, since I have had an account with Vodacom for 20 years. That was declined. My husband then said he would put it in his own name with a separate account... fine, his contract is approved, he is told that the port is successful. We were assisted by Shahista Abdul Kader. Then the long wait starts. A week passes, we phone in to query this, and are told this person is on leave and will assist once she returns. No one else can assist apparently. The following week we get a call to say, all is approved and the phone will be delivered. Another week passes, we again phone in. Definitely the phone will come this week. Today it arrives. Prior to arrival an SMS is received to say that once the sim card is activated the advance charges will be deducted from the bank account. This duly happened an hour after the phone was delivered. So now we try and activate the phone.... we call in and are told the line was never ported from Cell C the line therefore can not be activate. REMEMBER NOW, WE HAVE ALL READY BEEN CHARGED and paid for a sim and subscriptions for June and July. 12 hours after delivery of the handset and the Sim card, the sim card is still not active, and my husband is still using the Cell C sim card in the old phone. (New phone takes a different size sim card) Really, Vodacom's service has declined so over the past few years, that it is absolutely shocking. I'll be interested to see how long it takes them before the sim card is activated. Regards Brenda and Michael