Shocking service from Vodacom Sales

I had a bad experience trying to purchase a new phone and contract online. I signed up for a brand new contract which I chose online, and filled in the online application form. Vodacom did inform me that the phone was not current available, but was on back order. I accepted this and went ahead. The application was approved.

I heard nothing further, then phoned the call centre. They said that the new stock would be arriving that Friday, as I was worried about whether I would need to apply for another phone. I phoned the following week, and was again told that the new stock would be delivered to them that week or the following, and when I asked about changing the order they assured me that I would get the phone I wanted.

I then just left it for a while (over a month) and eventually phoned today again. I was then told that the phone was no longer available, and it was cancelled online. I was asked why I wasn't told, and was informed that they don't phone customers to inform them, but that the customers have to phone them to follow up!