Shocking service from Vodacom repair and "Good as new" phone

In November 2022, I received two Iphone 8's on contract from Vodacom. Both phones has a 12 month Vodacom warranty and were previously used as part of Vodacom's "Good as new" campaign. In March 2022 one of the two phones received started to turn off on its own multiple times a day.......obviously not ideal, due to the fact that I had no idea the phone was off most of the time.

I returned the phone to Vodacom and did not hear a peep from them for 3 weeks. after phoning their repair department I was advised that the phone was sent back to the branch due to no fault found. I was told to send an email to escalate the matter. Which I did the very same day.

It is now another 2 weeks later without word from Vodacom. I phoned again today and was advised that the phone is at the branch ready for collection. I asked if the phone was fixed only to discover that they do not even have the escalation on file.

So in summary: 1) The phone was just sent back without doing anything and did not even try to engage with me to find out why it was sent in to be fixed 2) No escalation was captured by Vodacom after I did exactly what I was told to do 3) I was not even contacted to come and collect the phone which has been lying at the branch for 2 weeks.

Meanwhile the camera and flash on the 2nd phone I was given along with the contract which my Wife is using is also not working. We are waiting to receive my phone back so that we can send the 2nd phone to be fixed.

Shocking service from Vodacom