Shocking service from Vodacom - no reply

<p>Visited local vodacom shop in Potchefstroom (shop next to Checkers in Mooiriver Mall) on Sunday 2 Oct. She assisted by dad with a new contract (2x J3 Samsung phones contract R249). After all the admin was done and signed, she then only told us that the phones were currently out of stock. But phones should be delivered during the course of the week.</p> <p>So 10 days later the phones arrived, got a call to come and collect them. When at the branch, there is now apparently a system problem. The offer expired during the time we waited for phones. So she would log a call with vodacom customer care to rectify.</p> <p>WHAT a DISASTER - 24 hour vodacom turnaround time now 72 hours. No feedback. No reply from vodacom customer care email address, no phone call back as promised. Vodacom just keeps saying sort it out with the store and the store says it is a vodacom problem.</p> <p>It is an absolute disgrace that no one takes ownership of their product or even considers the client in this process. Our family has a number of vodacom contracts and prepaid. It is so sad that a supposedly reputable company treats clients this way.</p>