Shocking Service from Vodacom (Home Fibre).

I app**** for home fibre with Vodacom in August 2020, in January this year they called requesting documents to finalize my application, which was already done in August, I asked them to cancel the service as I was waiting for installation and not to be vetted, they then scheduled for the installation for the next day which was the 9th of Jan, they promised to activate the line in 24 hours, the week passed without any activation, follow-ups were made with them only for them to promise to get back to me, days passed without any feedback or activation, I then decided to cancel the service as they couldn't give me any confirmation as to when I will be activated, I have now been billed for the cancellation which was due to their incompetence and them not delivering on their promise.