Shocking service from Vodacom gets worse
<p>I posted a review on the terrible service received from Vodacom on Monday morning. I immediately got a response saying that I would be contacted by a consultant- it's more than 36 hours later and I have still not heard from anyone at Vodacom!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have still not been contacted by Vodacom 4 days after my complaint. This is obviously an automated reply with no intent from Vodacom to actually address the complaint. Clearly I will need to take this matter up with ICASA in order to get it resolved.
I have still not been contacted by Vodacom 4 days after my complaint. This is obviously an automated reply with no intent from Vodacom to actually address the complaint. Clearly I will need to take this matter up with ICASA in order to get it resolved.