SHOCKING SERVICE FROM VODACOM FIBRE TECHNICAL DEPARTMENT!

We had severe lightning damage and I reported our fiber outage on 26 March 2025 via the Vodacom App. I have been calling daily since then to follow up with absolutely no success. All I get told is that "the case will be escalated," but with the next day's call, I'm informed that there is no record of an escalation for the previous day. To make matters worse, yesterday I demanded to speak to a manager, and after being put on hold, I was told that the 'manager' would return my call. Well, I'm still waiting for that call!

Metro Fiber also had to replace and repair some of their units, which was done on Saturday the 29th. Afterward, I called Vodacom Fiber on *** to inform them that Metrofibre confirmed they needed to come out because the router needs to be replaced.

I work from home, and this issue has a ripple effect on my business and life at the moment.

Can someone please tell me what needs to be done to get any sort of service from Vodacom Fiber? I'm just about ready to switch to another service provider.