1 reviews | Active since Jan 2022
Shocking service from Vodacom fibre team (would give them zero if it was and option)
To Whom it may concern form Vodacom (or at least someone that care about paying customers that get extremely poor service!)
I have been receiving appalling service from numerous fiber agents and shoddy work from contractors. Nobody will assist in getting the issue fixed and all I get is "we will get back to you", but nobody does. When I phone and ask for an update I just get empty promises
I send numerous emails where I get no response from anyone.
This is the fourth time the exact same issue occurred and nobody fromVodacom will take any accountability to get it fixed.
If I count all the days I've been without service from Vodacom its is about a month. They take my money every month and are never late with that, but the lack of accountability and professionalism is shocking. I essentially paying Vodacom for 30 days without service.
Also my service requests are closed without anyone contacting me to confirm if the issue is resolved.
Here are the Service request numbers, for vodacom to check if they care! This doesn't even cover the numerous times and hours I spent on the phone with agents that are not able to assist and only give excuses why they cannot assist me! It is impossible to hold of their team leaders or managers or so called escalation managers because they don’t answer sms, emails or phone calls!
SR*** SR*** SR*** SR***
I have got the names of most of the agents that promised me updates where I received none - just got absolutely unprofessional service! To make it even worse is that some of the agents I spoke to on the phone will not share their names or emails addresses with me. Promise to send me an email, but never do!
I can supply them with names and emails if anyone from vodacom care to contact me. I logged an official complaint on the 29th of Dec 2021 and nobody contacted me yet! Absolutely appalling.
I will never recommend this company to anyone and would never use them in the future if I have another choice!
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The social media team have been ignoring me from the 28th of December and said the query is in the hands of the fiber team. So just as usual nobody takes responsibility again! So between website-, social media-, fiber- and even Vodacom Customer Complaints Department!, nobody will respond to me or contact me or take any meaningful action and I'm yet to receive any useful feedback.
I you look at your records and take the time to read the comments you will understand how I struggled to get assistance and just get ignored or tried to get shushed with "we will get back to you, pls be patient", but it is to much to ask!!
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The social media team have been ignoring me from the 28th of December and said the query is in the hands of the fiber team. So just as usual nobody takes responsibility again! So between website-, social media-, fiber- and even Vodacom Customer Complaints Department!, nobody will respond to me or contact me or take any meaningful action and I'm yet to receive any useful feedback.
I you look at your records and take the time to read the comments you will understand how I struggled to get assistance and just get ignored or tried to get shushed with "we will get back to you, pls be patient", but it is to much to ask!!
I created another complaint on Hellopeter and not even feedback on that!!
I created another complaint on Hellopeter and not even feedback on that!!