Shocking Service from Vodacom Fibre, No Resolution Since Friday!

I signed up for Fibre through Vuma, and Vodacom sent an installation team on Friday morning. Since then, the line has never worked. I’ve spent days going back and forth between Vodacom and Vuma with zero resolution. I’ve spoken to multiple agents, gone through nearly 40 minutes of technical troubleshooting, only to be told the line is “active” — even though I have no connection.

To make things worse, when I opted to cancel due to this poor experience, I was told the line can’t be cancelled because it’s apparently active. How does that make sense when it’s never worked? I’m now being expected to pay for a service I’ve never received.

It’s now Thursday night, and I still haven’t been assisted properly or had my account cancelled so I can move to another provider. This is unacceptable. The reference given (INC0I***) is meaningless if no action is taken.